1. Overview
Puncture Shop On Spot operates as an on-demand mobile tyre assistance and breakdown recovery service in Bangalore, Karnataka, India. We are committed to maintaining the privacy and security of your personal information.
2. Information We Collect
We only collect personal information that you voluntarily provide when contacting us or requesting roadside assistance:
- Contact Details: Your name and telephone number so our mechanic can call you back and confirm dispatch.
- Service & Vehicle Details: Vehicle make, model, tyre setup (tubeless/tube), and description of breakdown.
- Location Information: Roadside landmarks or location details that you explicitly share via WhatsApp or phone call to enable the mechanic to locate your vehicle.
3. How We Use Location Data
We do not track your location silently or automatically upon page load. Location details (such as your street, area, or nearby landmark) are provided solely by you when you message or call us. This information is used exclusively to dispatch our roadside mechanic to your vehicle.
4. WhatsApp & Third-Party Handoff
When you click to chat with us on WhatsApp, your communication takes place directly inside WhatsApp and is subject to WhatsApp's privacy policy. We do not store your message transcripts on public third-party marketing databases.
5. No Sale of Personal Data
We do not sell, rent, or trade your contact information to advertisers, telemarketers, or commercial data brokers. Your details are used strictly to provide the requested roadside assistance.
6. Contacting Us
If you have any questions regarding this Privacy Policy, you may contact us via our official hotline at +91 90354 27519.